Chris Details — Terms of Service

Effective Date: November 4, 2026
Last Updated: November 4, 2026

Welcome to Chris Details! These Terms of Service govern the use of our mobile auto detailing services, website, and appointment booking services.

By booking an appointment, using our services, or accessing our website, you agree to these Terms of Service. Please read them carefully before scheduling a service.

1. Business Information

Business Name: Chris Details
Website: https://www.chrisdetails.com
Phone: 248-924-1992
Service Area: South Lyon, Northville, Novi, Plymouth, Livonia, Farmington, and Wixom, Michigan.

For questions, appointment inquiries, or concerns regarding our services, please contact us using the information above.

2. Services Provided

Chris Details provides mobile automotive detailing services at locations convenient to our customers.

Our services may include, but are not limited to:

Interior detailing and cleaning
Exterior detailing and washing
Full-service interior and exterior detailing
Paint enhancement and correction
Wax and sealant applications
Ceramic coating services
Additional automotive cleaning and detailing services

The specific services available, inclusions, and prices are listed on our website or provided through a custom quote.

Service availability may vary depending on vehicle condition, location, and the specific service requested.

3. Pricing and Estimates

Prices displayed on our website or communicated during booking may represent starting prices or estimates.

Final pricing may vary depending on:

Vehicle size, type, and condition
Excessive dirt, mud, or debris
Excessive pet hair
Stains, spills, or unusually dirty interiors
Additional cleaning or detailing requirements
Customer-requested upgrades or additional services

Chris Details reserves the right to provide a revised quote when the actual condition of the vehicle differs from the information originally provided.

Any additional charges must be communicated to and approved by the customer before the additional work is performed.

4. Appointments and Booking

Appointments may be requested through our website, phone, messaging services, or other available booking methods.

An appointment is not considered confirmed until Chris Details provides confirmation.

Customers are responsible for providing accurate information regarding:

Vehicle make, model, and year
Requested services
Vehicle condition
Service location
Contact information

Appointment arrival times are estimates and may be affected by traffic, weather, previous appointments, or unforeseen circumstances.

Chris Details will make reasonable efforts to communicate any significant delays or scheduling changes.

5. Deposits and Payments

Chris Details does not currently require a deposit to book an appointment.

Payment is due upon completion of the agreed-upon services unless otherwise arranged in writing.

We currently accept the following payment methods:

Cash
Venmo
Zelle
Credit and debit cards

Card Processing Fee: A 3% card processing fee may apply to eligible card transactions where permitted by applicable law and payment network rules. Any applicable fee will be disclosed before payment is completed. Transactions for which such a fee is not permitted will not be charged the fee.

Customers are responsible for paying the agreed-upon service price and any applicable taxes or approved additional charges.

6. Cancellation and Rescheduling Policy

We understand that schedules can change.

Customers are requested to provide at least 24 hours' notice when canceling or rescheduling an appointment.

Please contact Chris Details at 248-924-1992 to cancel or reschedule.

We ask customers to provide as much notice as possible so that appointment times can be made available to other customers.

Because no deposit is currently required, no deposit refund is applicable under this policy.

Chris Details reserves the right to reschedule appointments when necessary due to weather, unsafe working conditions, equipment issues, emergencies, or other circumstances beyond our reasonable control.

We will make reasonable efforts to notify affected customers and arrange a new appointment.

7. Mobile Service and Service Locations

Chris Details provides mobile detailing services within the following primary service areas:

South Lyon
Northville
Novi
Plymouth
Livonia
Farmington
Wixom

Appointments outside these areas may be available subject to scheduling and location.

A travel fee may apply to locations outside our primary service areas. Any applicable travel fee will be communicated and approved by the customer before the appointment is confirmed.

Chris Details provides its own water and power for mobile detailing services.

Customers must provide a safe, accessible, and legally permitted location for the vehicle to be serviced.

If the service location is unsafe, inaccessible, or unsuitable for the requested work, Chris Details may need to modify or reschedule the appointment.

8. Vehicle Condition and Additional Charges

The condition of a vehicle may affect the time, materials, and labor required to complete a detailing service.

Additional charges may be considered on a case-by-case basis for conditions including:

Excessive pet hair
Excessive dirt, mud, or debris
Heavy staining or spills
Unusually dirty interiors
Excessive buildup or neglected vehicle conditions
Other conditions requiring additional labor or specialized cleaning

Customers will be informed of any applicable additional charges and must approve them before the additional work is performed.

Chris Details reserves the right to decline services that present unreasonable safety risks, require specialized services we do not offer, or cannot be completed responsibly.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate vehicle and service information
Removing personal belongings and valuables before service
Informing us of existing damage or special vehicle concerns
Disclosing relevant aftermarket modifications or fragile components
Providing access to the vehicle at the agreed-upon time and location
Ensuring the service location is safe and permitted

Chris Details is not responsible for personal belongings left inside a vehicle, except where responsibility is imposed by applicable law.

Customers should remove valuables, sensitive documents, and other personal items before their appointment.

10. Pre-Existing Damage and Vehicle Condition

Customers should disclose any known pre-existing damage before detailing begins.

This may include:

Scratches, dents, or paint defects
Cracked or damaged trim
Loose or improperly installed components
Damaged upholstery or interior materials
Existing stains or discoloration
Previous repairs or aftermarket modifications

Chris Details may document the vehicle's condition before and after service to maintain accurate service records and help address any concerns.

We will exercise reasonable care when performing detailing services. Nothing in these Terms excludes responsibility for damage caused by our negligence or other liability that cannot legally be excluded.

11. Results and Service Limitations

Automotive detailing can significantly improve a vehicle's appearance, cleanliness, and condition. However, results may vary depending on the vehicle's age, condition, materials, and previous maintenance.

Chris Details does not guarantee the complete removal of:

Permanent stains or discoloration
Scratches, chips, or paint defects
Embedded contaminants
Severe odors
Pet hair embedded deeply into upholstery
Damage caused by previous cleaning attempts
Other conditions that cannot reasonably be corrected through the selected service

Paint correction, ceramic coatings, and other specialized services have specific limitations and may require separate consultation or estimates.

Customers understand that detailing services are intended to improve vehicle condition and appearance, not necessarily restore a vehicle to factory-new condition.

12. Customer Satisfaction and Service Concerns

Customer satisfaction is important to Chris Details.

If you have a concern regarding a completed service, please contact us at 248-924-1992 as soon as reasonably possible.

We request that concerns be reported within 48 hours of service completion so that we can review the matter promptly.

Depending on the circumstances, we may offer an inspection, reasonable corrective work, or another appropriate resolution.

Any resolution will depend on the service performed, the condition of the vehicle, and the nature of the concern.

This policy does not limit any rights or remedies available to customers under applicable law.

13. Vehicle Photography and Documentation

Chris Details may take photographs or videos of vehicles before, during, or after service for purposes including:

Documenting pre-existing vehicle conditions
Recording completed work
Maintaining service records
Reviewing customer concerns
Improving service quality

Photographs taken for documentation will be handled responsibly and used for legitimate business purposes.

Separate customer permission will be obtained before using identifiable vehicle photographs or videos for advertising, promotional materials, social media, or other public marketing purposes.

14. Communication and Messaging

Chris Details may communicate with customers regarding:

Appointment confirmations
Scheduling and rescheduling
Service updates
Quotes and estimates
Payment information
Customer service inquiries

Customers may contact us by phone, email, website, or supported messaging services.

Some customer inquiries may initially be handled through automated or AI-powered messaging. Customers may request assistance from a human representative at any time.

Customers who receive promotional messages may request that such messages stop. Promotional text messages will be subject to applicable consent and opt-out requirements.

Message and data rates may apply depending on the customer's mobile carrier and service plan.

15. Website Use

Customers agree to use the Chris Details website for lawful purposes.

Customers may not:

Submit false or misleading booking information
Attempt to interfere with website functionality
Use the website to engage in fraudulent activity
Copy or misuse website content without authorization

Website information, service descriptions, and prices may be updated periodically.

16. Limitation of Liability

Chris Details will exercise reasonable care and professionalism when providing detailing services.

To the extent permitted by applicable law, Chris Details is not responsible for:

Pre-existing vehicle damage or defects
Normal wear and deterioration
Conditions that cannot reasonably be corrected through detailing
Damage resulting from undisclosed vehicle conditions
Losses caused by circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or limit liability for negligence, intentional misconduct, or any other liability that cannot legally be excluded or limited under applicable law.

17. Changes to Services and Terms

Chris Details reserves the right to modify its services, pricing, availability, and these Terms of Service from time to time.

Updated Terms will be posted on our website with a revised effective or last updated date.

Changes will apply prospectively, subject to applicable law and any existing agreements with customers.

Customers are encouraged to review these Terms periodically.

18. Governing Law

These Terms of Service are governed by the laws of the State of Michigan, without regard to conflict-of-law principles.

Any disputes arising from these Terms or the services provided by Chris Details will be handled in accordance with applicable Michigan law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Entire Agreement

These Terms, together with any applicable written service agreement, approved estimate, or booking confirmation, constitute the agreement between Chris Details and the customer regarding the services provided.

Any additional terms agreed upon in writing will apply to the relevant service.

21. Contact Us

If you have any questions regarding these Terms of Service, our services, or your appointment, please contact us:

Chris Details
Phone: 248-924-1992
Website: https://www.chrisdetails.com

Thank you for choosing Chris Details. We appreciate your business and look forward to keeping your vehicle looking its best!